A Cut Above Housekeeping

Definition of "Cancellation"

and

Cancellation Policy


We define a cancellation as follows:


*The request to not come and perform a scheduled cleaning on the day/time it was booked.

*The request to reschedule a booked appointment to another day or time in the future

*Refusing service when the housekeeper is there and ready to work

*Forgetting to leave a key or other entry protocols and your housekeeper can't gain entry *lock out

**Credit/Debit card failure during the "hold" process (done the morning of your cleaning)


Short Clean / Modified Cancellation (sudden time reduction):

*Reducing the number of cleaning hours you booked once your housekeeper(s) are on site (see below)


If you have booked for a certain number of hours and decide after we arrive you'd like less hours than you booked for, we'll have to charge you for what you booked for originally. Booking time can be always be changed, we just need time to change it. Cleanings in the future can be amended, we just can't amend times after we show up on the day of service.


Cancellation Fees:


Short Cleanings / Modified Partial Cancellation: Customer is responsible for 100% of the booked cleaning


72 hours or less: = Customer is responsible for the full amount (100%) of the cleaning that was booked.

*includes lock out **includes failed card payments