A Cut Above Housekeeping

Questions

Below are the most frequently asked questions and our answers.

Answers

Expectations

Realities

Why do my blinds still look dirty?

We always dust your blinds. However, blinds are incredibly time consuming to clean if they are more than just dusty. Once a sticky residue accumulates on window blinds there is not much a cleaner can do.


To wet wipe each and every slat will cost you more than it would to replace them. There are specialists who clean blinds as well.

My floor is still discolored around the toilets

Our cleaners thoroughly clean your toilets and the walls, floor, cabinets surrounding them. Unfortunately, once urine has been allowed to dry and accumulate, little can be done by a residential cleaner to remove it from grout, stone, slate and wood. We are not equipped with the equipment and chemicals to remove that type of damage. Contacting a grout or tile cleaning service may help you recover some of the original whiteness.

My kitchen cabinets still look dirty

This is another problem for homeowners and cleaners alike. Once grease has formed on cabinet/drawer fronts, it will change the appearance forever. Grease and food can be removed from cabinets, however, it likely will leave a mark, discoloration or change in the cabinet's finish.

The grout on my kitchen/bathroom floor is still dark?

Standard mopping will not clean the grout between tile in any room. Most cleaners and homeowners these days use a 'wet jet' or 'swiffer' style mop. We use a standard mop with a non-toxic cleaning solution that does not form a build-up. Dirty grout can be cleaned, but requires special equipment and chemicals that residential house cleaners do not have. You may want to contact a grout cleaning specialist.

My floor is a little streaky

Most cleaners these days use a 'wet jet/swiffer' style 'mop' to clean floors with. However, the cleaning solution used in them tends to form a layer on top of the floor, and over time, create a build-up.

We use a real mop. Occasionally this causes the layers of build-up to begin to break down. It may take a couple of cleanings to completely remove the old build-up leaving your floor fresh and truly clean.

Why Does Move Out Cleaning Cost So Much?

Move out cleaning is a category all to itself. Often, people think that because a home is empty it is easier and faster to clean.


Generally, with regular routine cleaning the inside of cupboards and drawers throughout the home are not cleaned. This makes cleaning them at move out time difficult and very time consuming.

Did You Dust?

As your housekeeper(s) move through your home cleaning, dust will be aerosolized (thrown up into the air) by walking, dusting, vacuuming furniture, sweeping and floor care. Dust will then slowly re-settle (this can take hours) and be visible on surfaces after we have left your home.

Why Am I Being Charged For Parking?

Oh Seattle! As our city grows parking issues increase.


If your home doesn't have designated parking close by, our staff will need to find parking somewhere, typically pay to park and then make 1 or 2 trips to your door with supplies and equipment.

Definition of "Cancellation"

and

Cancellation Policy


We define a cancellation as follows:


*The request to not come and perform a scheduled cleaning on the day/time it was booked.

*The request to reschedule a booked appointment to another day or time in the future

*Refusing service when the housekeeper is there and ready to work

*Forgetting to leave a key or other entry protocols and your housekeeper can't gain entry *lock out

**Credit/Debit card failure during the "hold" process (done the morning of your cleaning)


Short Clean / Modified Cancellation (sudden time reduction):

*Reducing the number of cleaning hours you booked once your housekeeper(s) are on site (see below)


If you have booked for a certain number of hours and decide after we arrive you'd like less hours than you booked for, we'll have to charge you for what you booked for originally. Booking time can be always be changed, we just need time to change it. Cleanings in the future can be amended, we just can't amend times after we show up on the day of service.


Cancellation Fees:


Short Cleanings / Modified Partial Cancellation: Customer is responsible for 100% of the booked cleaning


72 hours or less: = Customer is responsible for the full amount (100%) of the cleaning that was booked.

*includes lock out **includes failed card payments