Questions
Answers
1
What Will This Cost Me?
Realistically, 85% of the homes we clean pay between $175 - $255 with bi-weekly cleaning.
We have a 3 hour or $150 minimum
Less Than You Think
2
When Will I Be Charged or Have To Pay?
Payment is due when cleaning is complete. Payment must be made at that time.
Online Bookings will be billed the same evening as the cleaning.
Link To Billing
3
What Is Your Guarantee?
If you are not happy with any area(s) we have cleaned, simply call us within 24 hours and we will come back and re‐clean it free of charge.
See Terms of Service
4
Will You Actually Show Up?
This is our strength. We built our business around being on time, every time! We lead the industry with an arrival rate of 99%
Yes We Will!
5
Can You Keep A Spare Key?
Due to potential liability risks, we cannot keep a spare key. We offer recurring (weekly or bi-weekly) clients a lockbox to safely store your keys.
Lock-Boxes Available
6
What Cleaning Products Do You Use?
We use the Bio-Kleen line of 100% non-toxic cleaning products as part of our cleaning solution line up! We do use bleach products in tubs/toilets and sinks
7
Are You Good With My Pets?
We understand your pets are important! We are happy to have your pets 'help' us clean and there is NEVER a need to lock them away from us! *we never leave doors open*
8
What DON'T You Clean?
~Pet cages, litter boxes
~Wet carpet
~Items we can't reach
~Wood ash (fireplace)
~Art, heirlooms, collectibles valued over $100
-Complete List In
Terms of Service-
9
What Is Your Cancellation Policy?
Our staff relies on the hours they are scheduled to plan their financial lives. We pay our staff for the hours they are scheduled to work even if you cancel short notice.
Cancellation Policy
10
What DO you clean? What DON'T you clean?
That's a great question! We love answering it! Click on the button below for a full rundown on what we do and don't clean.
Our Cleaning Checklist
11
What Can I Do To Lower My Bill?
~Our Rule of Thumb~
"The less 'picking-up' around the house we need to do, the more cleaning gets done & the deeper we can clean"
12
What Are Your Arrival Time Policies?
Our goal is to be exactly on time. However, we ARE in the Greater Seattle area! Please give us a 30 minute window. We'll text you if we are going to be later than 15 mins.
Pray Traffic Gets Better!
Expectations
Realities
We always dust your blinds. However, blinds are incredibly time consuming to clean if they are more than just dusty. Once a sticky residue accumulates on window blinds there is not much a cleaner can do.
To wet wipe each and every slat will cost you more than it would to replace them. There are specialists who clean blinds as well.
Our cleaners thoroughly clean your toilets and the walls, floor, cabinets surrounding them. Unfortunately, once urine has been allowed to dry and accumulate, little can be done by a residential cleaner to remove it from grout, stone, slate and wood. We are not equipped with the equipment and chemicals to remove that type of damage. Contacting a grout or tile cleaning service may help you recover some of the original whiteness.
This is another problem for homeowners and cleaners alike. Once grease has formed on cabinet/drawer fronts, it will change the appearance forever. Grease and food can be removed from cabinets, however, it likely will leave a mark, discoloration or change in the cabinet's finish.
Standard mopping will not clean the grout between tile in any room. Most cleaners and homeowners these days use a 'wet jet' or 'swiffer' style mop. We use a standard mop with a non-toxic cleaning solution that does not form a build-up. Dirty grout can be cleaned, but requires special equipment and chemicals that residential house cleaners do not have. You may want to contact a grout cleaning specialist.
Most cleaners these days use a 'wet jet/swiffer' style 'mop' to clean floors with. However, the cleaning
solution used in them tends to form a layer on top of the floor, and over time, create a build-up.
We use a real mop. Occasionally this causes the layers of build-up to begin to break down. It may take a couple of cleanings to completely remove the old build-up leaving your floor fresh and truly clean.
Move out cleaning is a category all to itself. Often, people think that because a home is empty it is easier and faster to clean.
Generally, with regular routine cleaning the inside of cupboards and drawers throughout the home are not cleaned. This makes cleaning them at move out time difficult and very time consuming.
As your housekeeper(s) move through your home cleaning, dust will be aerosolized (thrown up into the air) by walking, dusting, vacuuming furniture, sweeping and floor care. Dust will then slowly re-settle (this can take hours) and be visible on surfaces after we have left your home.
Oh Seattle! As our city grows parking issues increase.
If your home doesn't have designated parking close by, our staff will need to find parking somewhere, typically pay to park and then make 1 or 2 trips to your door with supplies and equipment.